Verify Your situs11 Account Details
Verification is the layer we use to make sure your balance only ever moves to the right person — you. Without a verified account, large withdrawal requests can stall at the check stage. The process is straightforward: you submit an identity document, we match it to your registered name, and the account is marked verified. This happens once; after that, the verification
step during withdrawals clears faster because the match already exists on file. Keep your registered name and wallet name consistent — a mismatch between your GoPay account name and your situs11 profile is the most common reason a withdrawal review takes longer.
- Submit your identity document — Upload a clear photo of your national ID through the verification section in account settings. Both sides of the document are needed.
- Match name to wallet — Confirm that the name on your document matches your DANA, OVO or GoPay account exactly. Mismatches trigger a manual review.
- Wait for the confirmation — We review your submission and update your account status. You'll see a verified badge in your profile once the check is complete.
- Keep documents current — If your ID document expires or your wallet details change, update them in account settings promptly to avoid delays on future withdrawals.