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How situs11 Handles Your Personal Data

This policy explains exactly what data we collect when you use your account, make a deposit through DANA, OVO, or GoPay, or reach our support team — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to access your dataSecure account sessions
situs11 How situs11 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the help desk. We aim to respond to all data-related requests within a reasonable timeframe — our team will confirm receipt and walk you through the next step.

Live Chat Open the chat widget inside your account dashboard. This is the quickest path for data queries — our team picks up privacy requests the same way as account support.
Email Support Send your request to our support email with your registered account name and the specific data action you need — access, correction, or deletion. We'll confirm by reply.
Help Desk Form Use the help desk form in your account settings. Select 'Account & Privacy' as the category so your request routes directly to the team that handles data matters.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply a layered approach to data security — SSL encryption on every page, session tokens that expire on logout, and wallet-level verification steps when you add or change a payment method like OVO or DANA. Cookies on situs11 are used for session continuity and to remember your login state across devices; we do not use advertising cookies or sell cookie data. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain only what local regulations require us to hold, then delete the rest.

Cookie Use

Cookies here handle your session state — so your mobile login stays active as you switch between the lobby and your account page. No advertising cookies are placed.

Account Security

Each login triggers a session token check. Changing your password or adding a new GoPay wallet requires OTP verification to your registered mobile number before the change saves.

Request Your Data

You can ask us at any time to send you a copy of the data we hold on your account. Submit the request via live chat or email and we'll prepare it for you.

Questions About Your Privacy Rights

Here are the questions we get most often about how situs11 handles your personal data — answered plainly, without the legalese.

We collect your name, email address, and phone number at registration. These are used to verify your identity, secure your account session, and contact you when your account needs attention.

No. When you transact via DANA, OVO, or GoPay, the payment processor handles the wallet authentication. We only receive the transaction reference number needed to confirm the deposit or withdrawal on our side.

Yes. Submit a deletion request through live chat or email with your account details. We will remove your data except where local law requires us to retain specific transaction records.

Cookies keep your session active so your account stays logged in as you move between pages on mobile. You can block or clear cookies in your browser settings, though this may affect your login continuity.

We share data only with service providers who need it to operate your account — such as payment rails processing your GoPay transaction. We do not sell your data or share it with advertisers.

Go to your account settings to update contact details. For identity-linked changes such as your registered name or phone number, contact support via live chat so we can verify the request safely.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.