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Read Our Terms Before You Start

These legal terms set out how situs11 operates your account, handles your data, and manages transactions through DANA, OVO, and GoPay — where access is permitted under local law and in eligible regions.

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Understand What This Policy Covers

situs11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account holder who accesses situs11 through a mobile browser or saved session, including those depositing via DANA, OVO, or GoPay. Access to our platform depends on your local law and the region you are in — we do not make blanket

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eligibility claims. By opening an account, you confirm you are accessing the platform from a region where doing so is permitted. We store your account data in line with our privacy and retention practices, and we use transaction records from your e-wallet activity to verify deposits
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and process withdrawal requests. Players in Depok or elsewhere in Indonesia are subject to the same terms as any other eligible account holder. We do not share your wallet details with third parties outside of what is necessary to process your DANA, OVO, or GoPay transactions.
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Any account found in breach of these conditions — including multiple registrations or misuse of the payment flow — may be suspended. If something changes in how we handle data or account access, we will update this page and note the revision date clearly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you need to raise a legal query, request a data copy, or flag an account issue linked to our terms, these are the channels to use. Each route connects you to someone who can action policy-related requests — not just general account help.

HOW WE HANDLE DATA

What We Do With Your Account Data

Our data and security practices are built around the specific way Indonesia accounts operate — mobile-first, wallet-linked, and accessed across sessions. Here is what that looks like in practice for your account.

Cookies and Session Tracking

We use session cookies to keep your login active across your mobile browser. You can clear these at any time from your device settings, which will log you out of your current session.

Account Security Steps

Every login triggers an OTP check to your registered mobile number. If your device changes, we re-verify before granting access — this applies whether you switch phones or browsers.

Data Retention and Wallet Records

We retain transaction records linked to your DANA, OVO, or GoPay deposits for as long as your account is active and for a period after closure, in line with our retention policy.

Requesting Changes or Deletion

To request a copy of your data or ask for account deletion, contact support via live chat or email. We aim to action verified requests within a reasonable processing window.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our policies apply to Indonesia accounts using DANA, OVO, and GoPay.

Access depends on your local law and the region you are in. We do not confirm eligibility for every location — you are responsible for checking whether access is permitted where you are.

We collect registration details, login activity, and transaction records linked to your e-wallet. This includes DANA, OVO, and GoPay transaction references used to verify deposits and withdrawals.

Yes. Contact us via live chat or email with your registered account details and a clear data request. We will verify your identity before sending anything, then process within a reasonable timeframe.

Submit a closure request through live chat or support email. Any pending wallet balance linked to DANA, OVO, or GoPay will need to be withdrawn before closure is completed.

Breaches — including multiple accounts or payment-flow misuse — may result in account suspension. We review each case individually and will contact your registered mobile number or email if action is taken.

We update the terms when there is a material change to how accounts are managed, data is handled, or access conditions change. The revision date is shown at the bottom of this page.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read Our Terms Before You Start

Reach Us About Policy Questions

What We Do With Your Account Data

Cookies and Session Tracking

Account Security Steps

Data Retention and Wallet Records

Requesting Changes or Deletion

Common Legal and Policy Questions

01 Does Indonesian law affect whether I can use situs11?

02 What data does situs11 collect from my account?

03 Can I request a copy of my personal data?

04 How do I close my account under these terms?

05 What happens if I breach the account terms?

06 How often do these legal terms get updated?

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